In addition to your legal rights, we allow a refund for all goods (excluding promotional goods) returned within 30 days of purchase provided the goods are (including all tags, labels and packaging), are unused, unworn and undamaged, provided you have proof of purchase, and have complied with the conditions of sale.
If goods are purchased between 1st November 2021 - 25th December 2021, we will allow a refund of those goods if returned by 26 January 2022 provided the goods are (including all tags, labels and packaging), are unused, unworn and undamaged, provided you have proof of purchase, and have complied with the conditions of sale.
We understand you'd like to hide the prices on your gifts however, we cannot accept returns if the price tag has been tampered with or removed, so be sure to keep all the price tags in tact!
Additionally, if you had a promotional item in the order you're returning, you must also return the promotional item along with the items you wish to return in order to be refunded.
Returns that do meet the above will be returned to sender (RTS) and no refund will be processed so be sure to read and follow the return guidelines provided above.
To make a return on a faulty item or to commence a warranty claim, please contact our Customer Service team for assistance by heading to the Contact Us page and lodging a contact form. One of our Customer Service team will respond as soon as possible. If the matter is urgent, please call our Customer Service team on 1800 090 402 during the hours of 9:00am - 5:00pm AEST Monday-Friday (excludes major public holidays).